How can I reset a staff/student password?

Each school has a set of staff members who have the rights to reset a students password. 

If you are unsure who has this capability at your school, please contact IT Support.

If you are a designated password reset resource, then you can reset a students password with the following procedure:

1.  Login to the Microsoft Office 365 Admin Portal. (you may want to right click and open this link in a new tab so you can continue following this tutorial)

2.  Once logged in, select the ‘Reset password’ button on the dashboard.

3.  A dialog will open on the right where you can search for the user whos password you would like to reset. Once found, check the box next to their name and then press the ‘Select’ button at the bottom of the screen.

4.  Now a new dialog will appear.  Here, if you want to choose the password yourself you will uncheck the box ‘Automatically create a password' and enter the password in the textbox. Otherwise a random password will be automatically created for the user and it will be displayed on the next screen.  Also be sure to uncheck the box ’Require this user to change their passowrd when they first sign in'.  Now press the ‘Reset password’ button at the bottom of the screen. 

5.  Once successful you will be taken to the final screen where you can display the password if necessary, for instance if you had the system generate a password automatically.

  6.  You can now close out this screen and be taken back to the dashboard.