Troubleshooting Secure Print (uniFlow SmartClient)

1. Make sure uniFlow SmartClient is running.

Look for the uniFlow icon in the top right corner of your screen.

If the client is not running (the icon in the image is missing on your computer), start it by searching for it. To search, press F4 on your keyboard then search "uniFlow SmartClient" and open it.

2. Restart your computer.

Click the Apple Logo  in the top left corner of your screen and select Restart. Then make sure the "Remember windows when logging in" checkbox is unchecked.

3. Restart uniFlow SmartClient

Open the Manager app on your device by opening the search with F4 and searching Manager. Press enter or click on Manager to open it.

In the Manager app, select Self-Service from the dropdown menu in the top left corner of the window. Next, select My Scripts from the sidebar and then execute the Restart SmartClient script from the page.